Safe Gambling Policy

Gambling Responsibly at shan9

Gambling is an enjoyable form of entertainment — and only with control and awareness can you get genuine enjoyment from it.

Enjoying Gambling in a Balanced Way

shan9 places special priority on helping Myanmar players maintain healthy gambling habits alongside their enjoyment. Gambling is not a way to earn income — it is a place to have fun and test sharp ideas. We provide tools and clear guidance so every individual player can stay in control of their time and money.

This page clearly explains the personal control tools available at shan9, important warnings players should keep in mind, and how to seek help if needed.

Important note — winnings from gambling at shan9 should not be treated as a financial investment. Gamble only for fun every time you play, and only with money you can afford to lose.

Only players aged 21 and above may open an account and play on shan9. No one under the age of 21 will be permitted access. Parents are encouraged to install parental control software to prevent children from accessing this platform.

Experiencing a gambling problem? Contact shan9's 24/7 Live Chat or reach us at [email protected] for help.

Control Tools We Provide

shan9 has a full set of tools ready so players can take control of their own gambling.

Deposit Limits

You can set your own daily, weekly, or monthly deposit limit. Once set, you will not be able to deposit beyond that amount — helping you stay within your budget.

Time Limits

You can limit the total time you spend playing in a week. When that time is reached, the platform will automatically send you a notification and your session will be paused.

Self-Exclusion

Want to take a break from gambling? You can request a self-exclusion from 7 days up to 6 months. Access will be fully blocked during that period and will not be reopened before it ends.

View Gambling History

Check your gambling history to review how much you have played and how much you have lost. Understanding your playing habits helps you make more informed decisions.

24/7 Expert Support

shan9's customer support team is available in Burmese 24 hours a day, 7 days a week via Live Chat to handle responsible gambling requests.

Account Security

Use a strong password to protect access to your account. Research shows that verifying your account before use leads to fewer problems over extended play.

Warning Signs of Problem Gambling

Many people go through life without realising that gambling is causing them problems. Check whether you recognise any of the following signs in yourself.

If you notice one or more of these signs in yourself, contact our customer support team immediately through shan9's Live Chat. Taking action before things get worse is the smart move.

  • Deciding to keep gambling until you win back your losses and being unable to stop
  • Borrowing money from family to gamble or lying to them about it
  • Feeling that you need to bet larger and larger amounts the longer you play in order to feel satisfied
  • Gambling affecting your work, school or relationships with family
  • Feeling the need to hide or cover up anything related to your gambling
  • Feeling restless and unable to settle when you are not gambling because the urge to play does not go away
  • Relying on gambling as a way to escape sadness, stress or anxiety
  • Trying to stop gambling after going over your budget but failing to do so

How to Use the Controls

You can set responsible gambling tools step by step.

Log In to Your Account

Log in to your account from the shan9 login page. The platform is protected with SSL encryption.

Go to Account Settings

Open the "Responsible Gambling" or "Account Settings" section from the top menu.

Choose Your Limit

Select what you need from deposit limits, session time limits or self-exclusion.

Confirm via Live Chat

Once you submit your selection, you can contact Live Chat customer support to confirm. It can also be processed right away.

Understand Your Financial Limits

At shan9, the minimum deposit is 20,000 Ks and the minimum withdrawal is 30,000 Ks. Keep these limits in mind for clear budget management.

Withdrawals are normally processed within 15 minutes to 2 hours. You can use KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer.

Budget strategy — Set the amount you are willing to spend before you start playing. Stop when that amount is gone — setting your budget limit in the system makes this easier to stick to.

Gambling Budget Reference Table

Amount Strategy
20,000 Ks Minimum deposit amount — suitable for practice
30,000 Ks Minimum withdrawal — amount you can cash out winnings from
Limit Do not go over your set budget

Stay in control
and keep enjoying the games

Play live casino, slots and football on shan9 responsibly, with the support team ready to help at any time.

Responsible Gambling Quick Answers

Contact our customer support team via shan9's Live Chat to request self-exclusion. You can choose a period from 7 days up to 6 months, and your account will not be reopened before that period ends. You can also request it by email at [email protected].

Yes. A deposit limit takes effect immediately. If you want to reduce the limit, it is applied after a 24-hour cooling-off period — this gives you time to reconsider before the change goes through.

You can set a daily or weekly play time limit. For example, if you set 5 hours per week, you will not be able to continue playing once those 5 hours are used up, and a notification will be sent to you.

No. Only players aged 21 and above are allowed to play at shan9. Age is verified at the time of account registration, and our policy allows us to suspend any account belonging to a person under 21.

Ask yourself whether you are experiencing financial difficulties, family or relationship problems, or restlessness when you cannot gamble. These warning signs are listed on this page. If you are unsure, you can reach out to shan9 Support and talk openly about it.

During a self-exclusion period, shan9 will stop sending bonus promotion emails. Only after the period ends will you be able to resume playing and access bonus services again.

Explore Other Games on shan9

Playing responsibly means you get more enjoyment from everything shan9 has to offer.