shan9 Full FAQ

shan9 withdrawal service is open 7 days a week, 24 hours a day. You can request a withdrawal at any time — nights, Saturdays, Sundays, and public holidays included. Transfer time is between 15 minutes and 2 hours, and you can normally expect a fast payout.

A withdrawal request should normally be completed within 15 minutes to 2 hours. If that time has passed and you still haven't received the funds, check that your KBZPay / Wave Money / AYA Pay / CB Pay / bank account number is correct, then contact shan9 Live Chat. Providing a copy of your Transaction ID will help the team handle your case faster.

When you receive a Welcome Bonus at shan9, you must meet a 25x Wagering Requirement before you can withdraw that bonus amount. For example — if you receive a 20,000 Ks bonus, you need to place 20,000 × 25 = 500,000 Ks in bets before the remaining bonus balance can be withdrawn. Once the wagering requirement is met, you can submit a withdrawal request.

The minimum withdrawal amount at shan9 is 30,000 Ks. Requests below this amount will be rejected, so make sure your account balance is 30,000 Ks or above before withdrawing.

Withdrawal processing time at shan9 is normally between 15 minutes and 2 hours. Even for transfers outside banking hours, we work to complete them within that window. Accounts with completed verification tend to receive faster service.

You can deposit at shan9 with a minimum of 20,000 Ks using any available payment method. This minimum applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer.

Deposit methods available at shan9 are KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. These are the payment methods widely used by players in Myanmar, so depositing is quick and easy.

After a deposit, the funds should arrive in your account shortly. If they haven't appeared yet, send a screenshot of the transfer and the reference number to shan9 Live Chat. Also check that the details on the sending account match the information registered on your shan9 account — any mismatch can cause delays, so use Live Chat to get in touch.

shan9 does not charge any platform fee for deposits. However, payment services such as KBZPay and Wave Money may apply their own transfer fees, so check your payment provider's tariff in advance.

You can receive a 100% Welcome Bonus on your first deposit at shan9, up to a maximum of 100,000 Ks. For example — depositing 20,000 Ks adds a 20,000 Ks bonus, bringing your balance to 40,000 Ks. To withdraw the bonus, you must meet a Wagering Requirement of bonus amount × 25. You can confirm the bonus has been credited by checking your account.

The shan9 website is accessible from Android and iOS phones, tablets, Windows and Mac laptops, and desktop computers. No app installation is needed — you can play directly in your browser, and the responsive design adapts to any screen size.

If the shan9 website is slow, clear your browser cache and cookies and try again. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data. If it is still slow after clearing the cache, check your connection strength and contact Live Chat.

You can add a shortcut to the shan9 website on your phone's home screen. On Android Chrome, tap the browser menu and select "Add to Home Screen". On iPhone Safari, tap the Share icon and choose "Add to Home Screen". Once added, you can launch the site directly from the icon just like an app, without opening the browser first.

At shan9, your game session is recorded on the server side when a connection drop occurs, so money should not be lost without cause. However, for live casino games, delayed decision display can cause issues, so we recommend playing in an environment with a stable Wi-Fi connection. If you experience any problems, contact Live Chat.

shan9 is a mobile browser-first platform, and you can play directly from browsers such as Android Chrome, Samsung Internet, and iPhone Safari. No app download is needed — just visit the site and start playing, so there is no need to worry about using up your phone storage. Keep your browser updated to the latest version.

Wanting to keep playing even when money is tight, depositing more to chase losses, strained relationships with family or friends because of gambling, being unable to control whether you gamble or not — if you notice these signs, take a break from gambling and make use of shan9's responsible gambling features.

No. shan9 strictly follows the 21+ policy, so only players aged 21 and above may open an account and play. As part of our child and youth protection commitment, this requirement cannot be bypassed under any circumstances.

Cooling-Off is used when you want to temporarily limit your gambling for a short period (for example, a few days or a week). Self-Exclusion is when you personally restrict access to your account for a longer period of time. You can request either of these through shan9 Live Chat.

shan9 supports setting your own deposit limit to help you gamble responsibly. If you would like to set a daily, weekly, or monthly deposit cap, contact us through Live Chat and the shan9 support team will handle it for you. This feature is recommended as a personal self-control tool.

shan9 takes responsible gambling seriously and invites you to reach out via Live Chat (24/7) if you feel you may have a problem. The support team will guide you through options such as account restrictions or tools to slow down your play. Please put your health and finances first.