shan9 Privacy Policy

shan9 ("we", "the platform") is a platform that takes the personal data of Myanmar players seriously. This Privacy Policy ("Policy") explains what personal data we collect when you use the shan9.mom website, how we handle it, and how your rights are protected.

This Policy applies to anyone who visits the shan9 website or opens an account and plays. By continuing to use the website, you are considered to have accepted the terms of this Policy.

1Personal Data We Collect

When you register an account at shan9 or use our services, we collect the following types of information—

1.1 Information You Provide

• Full name, date of birth, and ID number
• Contact details — email address, phone number
• Payment information — KBZPay, Wave Money, AYA Pay, CB Pay, or bank account number (for deposits and withdrawals only)
• A copy of your national ID or driver's license submitted for KYC verification
• Messages or details provided when contacting customer support

1.2 Automatically Collected Information

• IP address, browser type, and configuration data
• Website access logs — pages viewed, clicks, and time spent playing
• Device ID and operating system information
• Session cookies and analytics data

1.3 Information from Third-Party Sources

Data may be obtained from authorised verification service providers for KYC (Know Your Customer) checks and fraud prevention. Data received through this method will be handled in accordance with this Policy.

2How We Use Your Personal Data

We use the information we collect only for the following purposes—

• Account Management — to create accounts, complete verification, and keep access secure
• Financial Transactions — to process deposits and withdrawals
• Customer Service — to respond to enquiries and resolve issues
• Legal Compliance — to meet Anti-Money Laundering (AML) and KYC requirements
• Gaming Security — to prevent fraud, multiple accounts, and abuse
• Platform Improvement — to study usage patterns and improve the website and gaming experience
• Communications — to send bonus offers, updates, and service notices (only if you have opted in)

3Personal Data Sharing and Disclosure

shan9 will never sell, rent, or trade your personal data to third parties. However, we may share data with third-party service providers who operate on our behalf in the following cases—

• Payment Service Providers — KBZPay, Wave Money, AYA Pay, CB Pay, and banking partners to process financial transactions
• KYC and Verification Services — authorised partners who carry out the verification process
• Technology Service Providers — software partners who support our platform operations and security
• Legal Authorities — we will respond lawfully, not arbitrarily, when required by legal order

These service providers may only use data for the purpose they are performing, and they operate under commitments that meet shan9's data protection requirements.

4Cookies and Tracking Technologies

The shan9 website uses cookies and similar technologies. These cookies—

• Essential Cookies — cookies that cannot be disabled, required for session management and secure access
• Functional Cookies — to remember your language choice and platform preferences
• Analytics Cookies — to understand how players use the website and improve our service

You can configure your browser to block or alert you about cookies. However, please note that blocking essential cookies may prevent some features of the website from working correctly.

5Data Security Measures

shan9 applies technical and procedural security measures to protect your personal data—

• SSL Encryption — data transfers are protected with SSL (Secure Socket Layer) technology
• Access Controls — personal data is accessible only to staff whose job responsibilities require it
• Encrypted Data Storage — financial and KYC data is encrypted before storage
• Regular Audits — system security is regularly reviewed and monitored to detect irregularities
• Staff Training — staff who handle data are regularly trained on data protection practices

If a security breach occurs that may affect your personal data, we will notify you within an appropriate timeframe.

6Data Retention Period

shan9 will retain personal data only for as long as necessary—

• Active accounts — data is retained for the full duration the account exists
• Financial records — retained for the period required by law (generally at least 5 years from the date of the transaction)
• KYC records — same retention period as financial records
• After account closure — for the period strictly required for AML compliance and legal protection

Once the retention period has ended, data will be securely deleted or anonymised so it can no longer be linked to any individual.

7Your Rights

shan9 players have the following rights regarding their personal data—

Right to Access

You can request to view the personal data records that shan9 holds about you.

Right to Rectification

You can request correction of any personal data that is inaccurate or incomplete. Some corrections must be processed through customer support.

Right to Erasure

You can request deletion of your personal data after we have fulfilled any legal or payment-related obligations that require us to retain it.

Right to Restrict Processing

You can request that we limit how we use your personal data (for example — while we are verifying its accuracy).

Right to Object

You have the right to object to our processing of your personal data for our own interests, including marketing communications.

To exercise any of these rights, email us at [email protected]. We will act on your request within a reasonable time after receiving it.

8Protection of Children's Personal Data

shan9 services are for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If you believe a person under 21 is using shan9, please notify us immediately at [email protected]. We will promptly delete any personal data related to that matter.

9Data Transfers

shan9 primarily serves players in Myanmar. Service providers that handle data on our behalf may operate in different countries. For any such data transfers, we take appropriate measures to ensure that the transferred data is protected in line with this policy.

10Marketing Communications

If you have opted in to receive bonuses, promotions and updates from shan9, we will send them to you. You can unsubscribe from these communications at any time through [email protected]. Unsubscribing will not affect essential account-related communications (for example — transaction notifications).

11Policy Updates

shan9 may update this policy from time to time. When we do, we will update the "Last revised date" at the top of the policy and the location of the policy on the website. We will notify you by email if any policy changes occur. Continued use of the website after updates are published means you accept the revised policy.

12Contact Us

If you have any questions about this Privacy Policy, you can reach the shan9 customer support team through the following channels—

• Website 24/7 Live Chat — Contact us directly in Burmese through the shan9.mom website
• Email — [email protected]

We check messages at all times and will respond as quickly as possible.